General Terms and Conditions.
1.1. These Terms of Sale – (the “Terms”) are a binding legal document that sets forth the rights and obligations of the Buyer and the Seller, the terms and conditions for purchasing and paying for the goods, the delivery and return procedures, liability of the parties and other provisions related to the purchase and sale of goods in the online store www.woodenme.com
1.2. The Buyer – by placing an order, the buyer confirms that he / she accepts these Terms and Conditions.
1.3. The agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer, having formed the shopping cart, indicating the delivery address, selecting the payment method and acquainted with the Rules, and clicking the “Continue” button.
Protection of personal data.
2.1. When ordering goods at the online store www.woodenme.com, the buyer must provide the data requested during registration: name, surname, address, telephone number and e-mail address. These data are used only to perform orders and problems, if any arises in connection with the goods delivery or presentation, resolution.
2.2. The Buyer is responsible for providing correct information at registration.
2.3. By placing an order, the Buyer agrees that the personal data provided by him / her will be processed for the purpose and for the purposes of the order. The buyer also must specify his/her email address to receive further updates regarding the purchase products.
2.4. By registering in the online store and ordering the goods, the Buyer undertakes to keep and disclose his login information to www.wooden-me.com
2.5. The Seller should not disclose the Buyer’s personal data to third parties, except when required by the competent State authority in cases provided by the laws of the Republic of Lithuania or with the written consent of the Buyer.
Buyer Rights and Obligations.
3.1 The Buyer undertakes to pay the Seller the agreed amount for the ordered goods and to accept them.
3.2 The buyer must provide complete, accurate and correct information in the registration form. If the Buyer submits inaccurate, false or misleading information in the registration form, the online store www.woodenme.com has the right to cancel the Buyer’s registration and delete the data.
3.3. In the event of changes in the Buyer’s details provided in the registration form, the Buyer must immediately update them.
3.4. The buyer has the right to withdraw the sale of goods contract in accordance with the provisions in Paragraph 8 of these Rules.
3.5. By placing an order in the online store www.woodenme.com, the Buyer agrees to these Terms and Conditions and undertakes to comply with them and the laws and regulations of the Republic of Lithuania.
Seller’s Rights and Obligations.
4.1. If the Buyer attempts to breach the stability and security of the online store or violates its obligations, the Seller shall have the right to immediately, without prior notice, restrict, suspend or terminate the Buyer’s access to the online store.
4.2 The Seller should respect the Buyer’s privacy right with regards to the Buyer’s personal information specified in the registration form and not to transfer it to any third parties.
4.3. The Seller should undertake to deliver the goods ordered by the Buyer to the specified address.
4.4. The Seller may unilaterally change the conditions of these Terms.
4.5. Contracts or agreements (Purchase Orders) are stored at the company, to request a copy of the contract, please email info@wooden-me.com and we will send you a copy.
4.6. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the online store www.woodenme.com.
4.7. If the Buyer continues to use the services provided by www.woodenme.com after the changes in these Terms and Conditions, the Buyer shall be deemed to have agreed to the amendment of the Rules.
Ordering of goods, prices, payment order, terms.
5.1. In the online shop Buyer can buy online 7 days a week, 24 hours a day.
5.2. Orders are accepted only through the online store www.woodenme.com.
5.3. All prices in the online shop are in euros, including VAT.
5.4. The price includes VAT and EXW from Lithuania. We offer our logistic services on buyer’s request to all locations worldwide. We will issue a 0% VAT invoice for the buyers from EU, legal entities, VAT payers in their country of origin. The buyers from the countries outside EU are obliged to pay their import taxes set by their government.
5.5. If the production time is longer than 4 weeks, we charge 50% prepayment as order and the remaining 50% before loading the truck out of stock.
5.6. Partial payment is possible. Please contact us at info@woodenme.com
Delivery of goods (By buyers request) only.
6.1. The Buyer should indicate the exact place of delivery of the goods.
6.2. The buyer will undertake to collect the goods himself and to unload them (the customer must unload himself or ask for the unloading price). In the event that the Buyer cannot accept the goods himself and the goods have been delivered to the specified address, the Buyer shall not be entitled to claim against the Seller for the delivery of the goods to an unsuitable entity.
6.3. The goods are delivered to the Buyer using the services of trucks or other means of transport.
6.4. The goods are shipped to the Buyer immediately after production.
- 5. The order will be shipped as soon as possible after production..
6.6. Delivery time is indicative and is not guaranteed by the exact date. Delivery times are constantly updated in the last days / hours prior to delivery.
6.7. In all cases, the Seller shall be relieved of liability for non-delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.8. Upon receiving the purchased product, check immediately the goods for any damages, but not later than 8 days after delivery. If parts are missing, please contact info@wooden-me.com by e-mail (you can also call to help identify defects).
6.9. When the selected products are assembled by the purchaser himself, the purchaser must check that the materials are in good and intact condition and that the purchaser is responsible for the assembly of the product, including the structural integrity.
6.10. Cargo delivery from www.wooden-me.lt is considered completed when the customer has received the goods and unloading has started.0
Product quality, warranties.
7.1. All details of the goods sold in the online store www.wooden-me.lt are indicated in the description of each product.
7.2. The units of measurement are specified in the trade description.
7.3. By the deed of purchase, you have a 24-month warranty on all items. Complaints are accepted within a period of 24 months, meaning that the item will be repaired or replaced, the full amount of the item refunded or the price reduced, as the case may be. Complaints must be substantiated.
7.4. The warranty applies to defective goods or manufacturing defects. The warranty does not cover damage from improper use, faulty product assembly or improper product maintenance
If you have a product complaint, please contact www.wooden-me.com Customer Service through email address info@wooden-me.com and attach a photo showing the defects and order / invoice number.
Return and replacement of goods.
8.1. If the item was manufactured to the customer’s requirements, no return of the item will be made.
8.2. Returns will be effective from the date you receive the item. The right to return the goods does not disappear if you have already used the goods, but as the price of the goods decreases after the use, the amount of the refund must be mutually agreed.
8.3 The cost of returning the quality or replacement goods returned shall be borne by the purchaser.
8.4. To return the item (s), the Buyer may do so within 14 (fourteen) days of the date of delivery to the Buyer by notifying the Seller by sending an email, attaching photos and videos of the item and / or parcel describing the problem encountered, and completing a special exchange- return form.
8.5. The item must be returned in the same condition as it was sent.
8.6. The customer pays the cost of returning the item to the warehouse within 14 days of receiving the item.
8.7. The refund will be made as soon as the item has been returned and the item has been checked for compliance.
8.8. If the Buyer returns the item purchased at a discount, the amount paid for the item with a valid discount will be refunded.
Marketing and information.
9.1. The seller can organize various promotions and offers in the online store www.woodenme.com.
9.2. The Seller shall have the right to unilaterally change the terms and conditions of the shares without prior notice, as well as to cancel them. Any changes or cancellation of the terms and conditions of the Shares shall be effective from the moment of their amendment or cancellation.
9.3. The Seller shall send notices to the Buyer through the e-mail address specified in the Buyer’s registration form.
9.4. The Buyer sends all messages and questions to the Seller’s email. contacts listed in the “Contacts” section of the store.
9.5. The Seller shall not be liable if the Buyer does not receive the information or confirmation messages sent due to the Internet connection, disruption of the e-mail service providers’ networks, falling into the SPAM category, or due to incorrect data provided by the Buyer.
Final Provisions.
10.1. These rules of sale and purchase of goods are made in accordance with the laws and legal acts of the Republic of Lithuania.
10.2. These rules are governed by the law of the Republic of Lithuania. Any disagreement arising out of the implementation of these rules shall be settled by negotiation. In the event of disagreement, the disagreements shall be resolved in accordance with the laws of the Republic of Lithuania.