General Terms and Conditions
Explore the General Terms and Conditions at WoodenMe, including detailed buyer and seller obligations, data protection, and product warranties. Understand your rights regarding purchases, returns, and data security as you shop. Our terms ensure transparency and safeguard your shopping experience, helping you make informed decisions with confidence.
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Introduction
1.1 Overview of Terms These Terms of Sale (“Terms”) outline the binding legal obligations of both the Buyer and the Seller, including purchasing, payment, delivery, returns, and other related provisions in the online store.
1.2 Acceptance of Terms By placing an order, the Buyer confirms acceptance of these Terms and Conditions.
1.3 Conclusion of Agreement Furthermore, the agreement between the Buyer and the Seller concludes when the Buyer completes the checkout process, which includes forming the shopping cart, specifying a delivery address, selecting a payment method, reviewing these Terms, and clicking the “Continue” button.
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Protection of Personal Data
2.1 Required Information During registration at www.woodenme.com, the Buyer must provide essential details such as name, surname, address, telephone number, and e-mail address, which the Seller uses solely to process orders and resolve any issues related to delivery or disputes.
2.2 Accuracy of Information Additionally, the Buyer is responsible for ensuring the accuracy of the information provided during registration.
2.3 Data Processing Consent By placing an order, the Buyer consents to the processing of their personal data for order fulfillment purposes.
2.4 Security of Login Information Moreover, the Buyer is responsible for maintaining the confidentiality of their login details to the online store.
2.5 Data Disclosure Consequently, the Seller will not disclose the Buyer’s personal data to third parties unless required by competent authorities as provided by the laws of the Republic of Lithuania or with the Buyer’s written consent.
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Buyer Rights and Obligations
3.1 Payment and Receipt The Buyer agrees to pay the agreed amount for the goods ordered and to accept delivery of these goods.
3.2 Accuracy of Information Similarly, the Buyer must provide complete, accurate, and correct information on the registration form.
3.3 Updating Personal Details In the event of any changes, the Buyer must promptly update their details.
3.4 Right of Withdrawal The Buyer has the right to withdraw from the goods purchase agreement according to the conditions outlined in these Terms.
3.5 Compliance with Laws By ordering from www.woodenme.com, the Buyer agrees to adhere to these Terms and all applicable laws and regulations.
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Seller’s Rights and Obligations
4.1 Security Violations If the Buyer breaches the security of the online store or fails to fulfill their obligations, the Seller may immediately, without prior notice, restrict, suspend, or terminate the Buyer’s access to the online store.
4.2 Privacy Respect Additionally, the Seller must respect the Buyer’s privacy regarding their personal information and not transfer it to any third parties without proper authorization.
4.3 Delivery Commitment Also, the Seller commits to delivering the goods ordered by the Buyer to the specified address.
4.4 Terms Modification Furthermore, the Seller may unilaterally change the conditions of these Terms.
4.5 Access to Agreements The company stores purchase agreements. Buyers can request a copy by emailing info@woodenme.com.
4.6 Quality Service Moreover, the Seller commits to providing all necessary conditions for the proper use of services offered by the online store.
4.7 Acceptance of Changes f the Buyer continues to use the services after changes to these Terms, we deem that they have accepted the revised Terms.
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Ordering and Payment
5.1 Availability The online shop operates 24/7, allowing Buyers to make purchases at any time.
5.2 Order Process The online store platform exclusively accepts orders.
5.3 Pricing All prices in the online shop are in euros and include VAT, reflecting the EXW (Ex Works) pricing model from Lithuania.
5.4 Payment Terms For production exceeding 4 weeks, the Buyer must pay a 50% prepayment with the balance due prior to shipping.
5.5 Flexible Payment Options Partial payment options are available. For details, contact info@woodenme.com.
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Delivery Terms
6.1 Delivery Location
Initially, the Buyer must specify the exact delivery location for the goods.
6.2 Collection Responsibility
Moreover, the Buyer is responsible for collecting and unloading the goods. If the Buyer cannot personally accept the goods, they cannot hold the Seller liable for delivery to an incorrect entity.
6.3 Transportation
Furthermore, the Seller uses truck services or other means of transportation to deliver goods immediately after production.
6.4 Delivery Schedule
Subsequently, delivery times are indicative and not guaranteed, regularly updated as the delivery date approaches.
6.5 Order Shipping
Additionally, the Seller will ship the order as soon as possible after production.
6.6 Indicative Delivery Time
Similarly, delivery time is indicative and not guaranteed by an exact date. The Seller constantly updates delivery times in the days/hours leading up to delivery.
6.7 Liability for Non-Delivery
Consequently, the Seller is relieved of liability for non-delivery of the Goods if the Buyer is at fault or due to circumstances beyond the Seller’s control.
6.8 Inspection Upon Receipt
Upon receiving the purchased product, the Buyer should immediately check the goods for any damages, no later than 8 days after delivery. If parts are missing, please contact info@woodenme.com by email.
6.9 Self-Assembly
Also, when the Buyer assembles the selected products, they must ensure that the materials are in good and intact condition and are responsible for the product’s assembly, including its structural integrity.
6.10 Completion of Cargo Delivery
Finally, cargo delivery from www.woodenme.lt is considered complete when the customer has received the goods and unloading has commenced.
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Product Quality and Warranties
7.1 Product Descriptions
All details of the goods sold in the online store are described for each product.
7.2 Units of Measurement
Moreover, the trade descriptions specify the units of measurement.
7.3 Warranty Terms
Additionally, you have a 24-month warranty on all items from the date of purchase. The Seller accepts complaints within this period, and will repair or replace the item, refund the full amount, or reduce the price as necessary. Complaints must be substantiated.
7.4 Warranty Coverage
The warranty covers defective goods or manufacturing defects. It does not cover damages from improper use, faulty assembly, or improper maintenance.
7.5 Making a Complaint
If you have a complaint about a product, please contact Customer Service at www.woodenme.com via the email address info@woodenme.com. Attach a photo showing the defects along with the order/invoice number
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Return and Replacement of Goods
8.1 Custom-Made Items
Items manufactured to the customer’s specifications are not eligible for return, as they are uniquely tailored.
8.2 Effective Returns
Importantly, returns become effective from the date the item is received. Even if the goods have been used, the right to return them persists. However, because the value of the goods decreases after use, the refund amount must be mutually agreed upon.
8.3 Return Costs
Additionally, the purchaser bears the cost of returning quality or replacement goods.
8.4 Return Process
To initiate a return, the Buyer may do so within 14 days from the date of delivery by notifying the Seller via email. They should attach photos and videos of the item or parcel describing the problem, and complete a special exchange/return form.
8.5 Condition of Returned Items
Furthermore, the item must be returned in the same condition as it was sent to ensure fairness in the refund process.
8.6 Return Shipping Costs
Moreover, the customer must cover the cost of returning the item to the warehouse within 14 days of receiving it.
8.7 Refund Timing
Subsequently, the Seller will process the refund as soon as the item has been returned and inspected for compliance.
8.8 Discounted Items
Finally, if the Buyer returns an item purchased at a discount, the amount refunded will be the price paid for the item with the valid discount, ensuring fairness in pricing adjustments.
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Marketing and Information
9.1 Promotions
The seller may organize various promotions and offers in the online store at www.woodenme.com, aiming to provide value to the customers.
9.2 Changes to Promotions
The Seller reserves the right to unilaterally change or cancel the terms and conditions of promotions without prior notice. Any changes or cancellations of promotion terms take effect immediately upon their implementation, allowing for timely updates.
9.3 Communication
The Seller will send notices to the Buyer through the email address provided in the registration form, ensuring open communication channels.
9.4 Buyer Communication
The Buyer should send all messages and questions to the Seller using the email addresses listed in the “Contacts” section of the store, facilitating effective communication.
9.5 Liability for Communication Failures
Moreover, the Seller is not liable if the Buyer does not receive information or confirmation messages due to Internet connection issues, disruptions in the email service provider’s network, messages categorized as SPAM, or incorrect data provided by the Buyer.
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Final Provisions
10.1 Compliance with Local Laws
The Seller establishes these sales and purchase rules in accordance with the laws and legal acts of the Republic of Lithuania, ensuring legal compliance.
10.2 Governing Law
Furthermore, the law of the Republic of Lithuania governs these rules. The Seller and Buyer will settle any disputes arising from these rules through negotiation. If parties cannot resolve disagreements amicably, they will resolve them according to the laws of the Republic of Lithuania, ensuring legal recourse.